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What if I can't pay a bill?

Please contact us if you are having difficulty meeting the cost of your bill; the earlier you get in touch with us, the sooner we can work together to find a solution. Please note that if your chosen payment card is rejected and you haven't contacted us before hand, your broadband service may be suspended and/or disconnected, and a reconnection charge will apply.

Please call our Customer Care Line on 03330 165 185. Lines are open from 9am - 5:30pm on Mon - Fri, and we will do all we can to help