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How do I view my payment history?

You can view the payments you've made in your Online Account.

If you haven't yet logged into your Online Account -
Go to your Online Account, at
Enter your Username and Password

Click on Sign in, and your 'Welcome' screen is displayed.

To view your Payments History -
Under 'My Bills', click on View account history and usage

Click on the Payment History tab

The 'Payment History’ screen is displayed
In this screen, you can view the history of payments credited to your account. It may take up to three working days for payments to appear.

If there is an inconsistency between this record of payments and your own personal records, please call our Customer Care Line on 03330 165 185. Lines are open from 9am - 5:30pm on Mon - Fri. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.