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We do offer the 1571 service, we call this our Call Minder feature.

Once set up, this service will automatically divert incoming calls to a messaging service when your phone line is busy, or if thereís no reply. The caller will hear an announcement advising them to leave you a message.

If you'd like to add the feature, just contact us.

If you're receiving unsolicited calls from a telemarketing organisation, you can register your telephone number on the Telephone Preference Service (TPS). This is a central register for people who don't wish to receive 'cold' calls and there's no charge. To register for TPS, visit www.tpsonline.org.uk.

Once registered with the Telephone Preference Service (TPS) if you are still receiving nuisance calls you can go to their website www.tpsonline.org.uk and log a complaint.

If you're receiving nuisance calls from an individual and you have your line rental with us, we do offer some call features that may help. If you'd like to discuss your options, simply contact us.

If the nuisance calls are of a threatening or serious nature, you should contact the Police.

If you'd like to change your home phone number, simply contact us on 03330 165 185 and we'll arrange this for you.

To view our available calling features, please visit our Tariff and Charges.

To view all of our calling features, please go to our <a href="tariff-and-charges.taf">Tariff and Charges</a>

Anonymous Call Rejection blocks all number withheld calls. It'll announce to the caller who is withholding their number "The person you are calling is not accepting anonymous calls; please redial without withholding your number."

To add or remove this calling feature please contact us.

Here's how to use it:

To set up: *227#
To cancel: #227#
To check: *#227#

Call Divert lets you forward your calls to another landline, mobile or international number, so you'll never miss a call to your landline no matter where you are.

Please bear in mind: Each time you divert a call, you'll also have to pay the cost of the call from your landline to the number you're diverting to. These calls will be charged at standard call costs.

To add or remove this calling feature please contact us.

Switching Call Divert on/off

Dial *21* then the phone number you want to divert to followed by #. Perfect if you have problems on your line or if you run a business and have moved number.

Dial *61* then the phone number you want to divert to followed by #. To divert unanswered calls - any call thatís left to ring for 21 seconds will be diverted to your chosen number

Dial *67* then the phone number you want to divert to followed by #. To divert calls when your line is engaged, so you donít miss calls while youíre on the phone

To switch off "divert all calls" dial #21#<

To switch off a diversion you've set up for calls you don't manage to answer within 21 seconds dial #61#

To switch off a diversion you've set up when your phone is engaged dial #67#

Checking Call Divert is switched on

Dial * #

Now dial whichever divert code is active

Confirm it by dialling #

Call Minder Plus provides our enhanced answer service, which allows storage of up to 10 messages and the facility to personalise a greeting.

To add or remove this calling feature, simply give us a call.

Here's how to use it:

Make sure you have a dialling tone, dial 1571 and you'll be given instructions to search through the options and features available.

You can also access your voice messages from a different phone or mobile:

Dial your home phone number.
When you hear your voice message, press star (*) on your keypad.
Enter your PIN when asked (it'll need to be set up in Personal Options beforehand).

Call Minder provides our standard answer service, which allows storage of up to ten messages.

To add or remove this calling feature, simply give us a call.

Here's how to use it:

Make sure you have a dialling tone, dial 1571 and you'll be presented with instructions to navigate through the options and features available.

Choose to Refuse allows you to bar the telephone number of the last answered incoming call, and up to ten numbers in total.

To add or remove this calling feature, simply give us a call.

Here's how to use it:

To access the Choose to Refuse menu, dial 14258. You can add/remove and review numbers as needed. To automatically bar the last number that called you, dial 14258. You'll be asked to press ** to confirm the bar.

We recommend you change your PIN number from the default (which is 1234).

The International Boost feature gives you 1,000 minutes to call landlines in our top 50 International destinations.

If you'd like to add this you can do so through the Clubhouse.

Didn't find the answer you were looking for?

We're here to help. Please feel free to get in touch by phone, email or live chat. Visit our contact page for more details.