What would you like help with?

You can view the payments you've made in your Online Account.

If you haven't yet logged into your Online Account -
Go to your Online Account, at http://www.1pbroadband.com
Enter your Username and Password

Click on Sign in, and your 'Welcome' screen is displayed.

To view your Payments History -
Under 'My Bills', click on View account history and usage

Click on the Payment History tab

The 'Payment History’ screen is displayed
In this screen, you can view the history of payments credited to your account. It may take up to three working days for payments to appear.

If there is an inconsistency between this record of payments and your own personal records, please call our Customer Care Line on 03330 165 185. Lines are open from 9am - 5:30pm on Mon - Fri. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.

No, we do not offer direct debit as a form of payment. 

You can change your payment card details (or to a different card) by calling our Customer Care Line on 03330 165 185.

Lines are open from 9am - 5:30pm on Mon - Fri. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.

You can view your current bill and details of the calls you've made in your Online Account. You can also view your bills for the previous 11 months.

If you haven't yet logged into your Online Account -
Go to your Online Account, at http://www.1pbroadband.com
Enter your Username and Password

Click on Sign in, and your 'Welcome' screen is displayed.

To view your current bill and details of the calls you've made -
Under 'My Bills', click on View account history and usage

Click on the Bills tab

The 'Your Bill’ screen is displayed
Under 'Bill History', click on a bill date
The call usage for that bill period is displayed.

Please contact us if you are having difficulty meeting the cost of your bill; the earlier you get in touch with us, the sooner we can work together to find a solution. Please note that if your chosen payment card is rejected and you haven't contacted us before hand, your broadband service may be suspended and/or disconnected, and a reconnection charge will apply.

Please call our Customer Care Line on 03330 165 185. Lines are open from 9am - 5:30pm on Mon - Fri, and we will do all we can to help

You can make payments into your 1pBoadband HomePhone - or HomePhone & Broadband account - by the following methods -

Credit Card

Debit Card

The line rental charge is included in the monthly cost for your chosen broadband service, and is shown on your monthly bill.

We don't itemise any Freephone numbers you have called on our bills. This is because of the confidential nature of some Freephone services, such as charities or support lines.

All chargeable calls have a set-up charge of 10p. The set-up charge is then added to the call charge at a rate of 1p per minute.

You can view our call tariff, by visiting our tariff page