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Due to the most recent updates with banking regulations requiring additional verification for online transactions, there is currently no way to change your payment method in advance of your next bill. In order to change payment method, your current payment method must be removed from your 1pBroadband account. When your next bill is due, the payment will be unsuccessful due to there being no available payment details, this in turn will generate your bill for you to pay manually via your 1pBroadband online account.
To pay the latest bill, you will just need to log into your online account and go to 'your bills', from there you will find the most recent bill with the option to 'pay bill'. Simply click on the option to pay your bill and follow the prompts to enter your new payment method. Please note that the new payment method will be stored as your new default for future bills.
You can view your current bill and details of the calls you've made in your Online Account. You can also view your bills for the previous 11 months.
If you haven't yet logged into your Online Account -
Go to your Online Account, at log in page
Click on Sign in, and your 'Welcome' screen is displayed.
To view your current bill and details of the calls you've made -
Under 'My Bills', click on View account history and usage
Click on the Bills tab
The 'Your Bill' screen is displayed
Under 'Bill History', click on a bill date
The call usage for that bill period is displayed.
You can view the payments you've made in your Online Account.
If you haven't yet logged into your Online Account -
Go to your Online Account, at http://www.1pbroadband.com
Enter your Username and Password
Click on Log in, and your 'Welcome' screen is displayed.
Click on 'Your Bills' to view your payment history and all of your bills to date.
In this screen, you can view the history of payments credited to your account. It may take up to three working days for payments to appear.
If there is an inconsistency between this record of payments and your own personal records, please call our Customer Care Line on 03330 165 185. Lines are open from 9am - 5:30pm on Mon - Fri. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.
Please contact us if you are having difficulty meeting the cost of your bill; the earlier you get in touch with us, the sooner we can work together to find a solution. Please note that if your chosen payment card is rejected and you haven't contacted us before hand, your broadband service may be suspended and/or disconnected, and a reconnection charge will apply.
Please call our Customer Care Line on 03330 165 185. Lines are open from 9am - 5:30pm on Mon - Fri, and we will do all we can to help
All chargeable calls have a set-up charge of 10p. The set-up charge is then added to the call charge at a rate of 1p per minute.
You can view our call tariff, by visiting our tariff page